Part One.11 Vital Questions You May Be Care When You Have an Order!
Q1: How do I contact you?
Pls send email:sales@you-fine.com to us or call us at +86-13938480725
Q2: What do I need to do before ordering?
Before ordering a sculpture, you need to confirm the location where you will put the sculpture. Contact our sculpture specialist to confirm the designs, size, and material, so that we could get the right idea you want.
Q3: How do I get a quotation?
You can send us your detailed requirements such as what kind of sculpture you are interested in, and their size, material, or color as well as approximate order quantity to us, and then we will offer you the best price.
Q4: Do you accept custom orders?
Yes, we provide custom made service.
For custom orders, these items may also be ordered by calling or emailing us. Please include all specifications, and attach pictures (if needed), include (if applies) your design that you want to have designed per your specifications. Designers and or custom builders welcome.
Q5: How do I place an order?
A: Even though the products listed on our website have detailed specifications such as size and material, many items need to be customized by closely following the specifications provided by the customer in order to achieve satisfactory installation at the customer site. So we strongly encourage our customers to email us once you have decided on the style and material of a product.
Many times we would like our customer to provide us with a detailed drawing of the product you need. This way you won’t find yourself frustrated about, for example, a small error on the width of a product, after waiting for weeks for the product to arrive.
By talking to us first about the product you need, we ensure you receive what you want. Once we finalize the product specification, you can proceed with ordering.
Q6: What payment methods do you accept?
(1) The Best Way: T/T
Go to your local bank. Fill in all the details on to the T/T order form. Please make sure that you have written our account name and account number correctly.
T/T the Grand Total amount and pay for all bank charges (extra 8.5USD). We will not ship out the goods if we have received less money than the amount stated on the ’Grand Total’ (usually due to the purchaser who had not pay for the receiver’s T/T charges). Send an email to us telling the payment sender name. A scanned copy of the bank slip is preferred.
(2) Paypal
With PayPal, you can send payment quickly and securely online. Through PayPal, you can pay with a credit card, debit card, or bank account balance. Once your order is submitted, you will be redirected to the PayPal website where you could make the payment.
Q7: Are there any special care instructions I need to follow?
Marble is softer and more porous than granite. Marble is a good choice in kitchens and bathrooms. When polished and sealed it repels soap scum. It is easy to clean and adds elegance and beauty to any application. In general, a farm sink made of marble does not stain because marble has very little porosity. Most colors will never show any moisture.
Also, marble is one of the hardest stones available. It cannot be scratched in ordinary use. Occasionally clean with ordinary window cleaner. There is a variety of products to clean marble readily available at your home improvement store or superstore.
For Granite in general, products made in granite do not stain because Granite has very little porosity. Most colors will never show any moisture. Also, Granite is one of the hardest stones available. It cannot be scratched in ordinary use. Occasionally clean with ordinary window cleaner. There is a variety of products to clean granite.
Q8: How do I check on my order statues?
A: If you would like to check the statues of your order, we encourage you to refer to your order confirmation where you will find the lead time for the items you ordered. Please note that the lead times reflected are approximate. Shipping transit times add one to three weeks to your lead time depending on the item shipping method used and destination.
In general most items ship in 4-8 weeks depending on the complexity of the items, and take approximately 7-14 business days for delivery to you. Once your item have been shipped you will receive an email from us.
We are always here to answer any questions you might have. So please do not hesitate to contact us.
Q9: Can I see the production process?
A: Yes. We will keep you posted with production photos. We will not pack the products until we get your approval on the final products. cancel your order after it has been placed. If you need to cancel your order please call us ASAP (within 24 hours of placing your order)and we will do our best to cancel your order.
Q10: Shipments?
1) Express Delivery (Doorway)
You must evaluate the cargo for heavy sculptures and the cargo should be assessed by case, but this is the shortest shipping method. The delivery time is 4-5 business days (not included on weekends).
2) Airport to Airport
The shipping method is suitable for a large amount of luggage that requires rapid delivery, but the customer must perform customs clearance. The shipping rate in this way is less than the express delivery of a large parcel.
3) Seaport to Seaport
As for sculptures, generally, shipping via the sea is relatively cheap, so you may want to go this way, but shipping will take about four weeks
If your order has already shipped or production started, please see our Returns Policy for further instructions. Any questions or unclear points you have. PLS contact with us.
Q11: Insurance
We buy 100% insurance for your product, if have any questions during the shipping process, you will not have any loss for the trouble!
Part Two.Hot Selling Product Showing
So if you have any questions about the sculpture, please contact us right now, no matter if it’s in marble, bronze, or stainless steel!